Enquiry terms & conditions

Updated 16 October 2026.

About this service

Reading Office Lunch is operated by DutchDigital Ltd. It helps you make lunch enquiries for Subway at Unit 10, Brunel Retail Park, Rose Kiln Lane, Reading RG2 0HS, or 7 Gun Street, Reading RG1 2JR. This is not Subway’s national ordering website. Subway names and marks belong to their respective owners.

An enquiry is not an order

Submitting a form does not reserve food or delivery, confirm a price, place an order or take payment. The acknowledgement confirms submission to Reading Office Lunch, not acceptance by a restaurant. The selected store must agree availability, items, quantities, price and fulfilment with you. Response times are not guaranteed; contact the store directly for urgent needs.

Prices, menus and fulfilment

Food images and examples are illustrative. Ask the store to confirm its current menu, portions and full price, including any delivery charges or applicable taxes. Collection is from the store you choose. Delivery is available only if expressly agreed with that store. Allow at least 24 hours when enquiring about platters; this is not a promise of availability.

Food safety and dietary needs

Discuss allergens, dietary requirements and cross-contact risks directly with the restaurant before ordering. Do not rely on photographs or general descriptions for allergy information. Avoid putting sensitive medical details in the enquiry form.

Your information

Provide accurate details and an email address you can access. You must be authorised to enquire on behalf of any company you name. Do not submit unlawful, abusive, misleading or unsolicited promotional content. The privacy notice explains how enquiry information is handled.

Payment, changes and cancellations

There is no customer fee for submitting this enquiry. Any food purchase is arranged separately with the restaurant. Agree its payment, amendment, cancellation and refund terms before committing to an order. Contact the restaurant directly about an agreed order; submitting another enquiry does not cancel it.

Availability and your rights

We aim to keep the website accurate and available but cannot guarantee uninterrupted access or restaurant availability. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded, including your statutory consumer rights.

Questions or complaints

For website or enquiry-handling questions, email hello@readingofficelunch.co.uk. For food, fulfilment or payment concerns, contact the restaurant supplying your order. We may update these terms; the date above identifies this version.